Service Status

Connection Alerts – Account connection issues – Updated 30/11/2020, 9:00am

Financial Institution connectionDate of issueUpdate
QSuper30/11/2020The connection to QSuper is currently unavailable due to technical issues with our connection to this site. We are working on fixing our connection process and expect to have this resolved soon.
We will update all customer’s accounts once this issue is resolved.
Vicsuper30/11/2020The connection to VicSuper is currently unavailable due to technical issues with our connection to this site. We are working on fixing our connection process and expect to have this resolved soon.
We will update all customer’s accounts once this issue is resolved.
Virgin Money (Super)30/11/2020The connection to Virgin Money (Super) is currently unavailable due to technical issues with our connection to this site. We are working on fixing our connection process and expect to have this resolved soon.
We will update all customer’s accounts once this issue is resolved.
Stake11/11/2020The connection to Stake is currently being blocked by security features introduced to the institution's online account login process.
We are looking into solutions to fix this issue, but at this stage we are unable to connect or update customers’ Stake accounts at this time.
We apologise for the inconvenience this is causing.
Commsec9/11/2020The connection to Commsec is experiencing problems due to technical issues with our connection to this site. Some customers may experience connection issues when refreshing or connecting their accounts. We are working on fixing our connection process and expect to have this resolved soon.
We will update all customer’s accounts once this issue is resolved.
Society One2/11/2020The connection to Society One has been unavailable due to changes made to their internet banking site. We have updated our connection process for some of these changes and are in the process of completing all changes to this site.

If customers with Society One connections in MoneyBrilliant can update their credentials in MoneyBrilliant from Connected Services, this will help us complete all the changes required to get this connection back up and running.
Vanguard Investments (Investor)19/10/2020The connection to Vanguard Investments (Investor) has been unavailable due to changes made to their internet banking site. We have updated our connection process for some of these changes and are in the process of completing all changes to this site.

If customers with Vanguard Investments (Investor) connections in MoneyBrilliant can update their credentials in MoneyBrilliant from Connected Services, this will help us complete all the changes required to get this connection back up and running.