Connection Alerts – Account connection issues – Updated 22/01/2021, 9:00am
Financial Institution connection Date of issue Update
ANZ duplicated transactions 19/01/2021 Recent transaction data retrieved on ANZ credit card accounts has been duplicated. We have fixed the issue so that transactions are not being duplicated when ANZ credit card accounts are refreshed.
We are in the process of deleting all the duplicated transactions and expect to have this completed shortly.
Please contact our customer support team for further assistance.
Mercer Investment 6/12/2020 The connection to Mercer Investment is currently unavailable due to an google recaptcha that appears during the login process to their internet banking site.
We are currently unable to connect or update customers’ Mercer Investment accounts.
Please contact our support team at firstname.lastname@example.org for more information on how you can help by contacting Mercer Investment.
Equip Super 2/12/2020 The connection to Equip Super is currently unavailable due to an image captcha that appears during the login process to their internet banking site.
Our connection process doesn’t support image captchas that require customers to select multiple images.
We are looking into working with Equip Super to get our connection process back up and running. We’ll provide further updates on this issue soon.
Society One 2/11/2020 The connection to Society One has been unavailable due to changes made to their internet banking site. We have updated our connection process for some of these changes and are in the process of completing all changes to this site.
If customers with Society One connections in MoneyBrilliant can update their credentials in MoneyBrilliant from Connected Services, this will help us complete all the changes required to get this connection back up and running.
Super SA 15/01/2021 The connection to Super SA is currently unavailable due to technical issues with our connection to this site. We are working on fixing our connection process and expect to have this resolved soon.
We will update all customer’s accounts once this issue is resolved.