Service Status

Account connections to major Australian banks experienced issues today.

Thursday, 17 June 2021, 5:30pm

Due to a major telecommunications outage in Australia this afternoon, many Australian banking services, including internet banking were unavailable. Services now appear to be back up and running as normal.

At the time of the outage, our account connections to the institutions affected by this outage were unavailable. This included connections to major institutions like Commonwealth Bank, ANZ, Westpac, St George, NAB, Bank of Melbourne, and Bank SA.

We can see that account connections to the institutions affected by the outage are now operating as normal. We are in the process of refreshing and updating any accounts that experienced connection issues from this.  

If you experienced issues refreshing or connecting your accounts in MoneyBrilliant, please try and refresh them again. If you continue to experience issues, please contact our support team at support@moneybrilliant.com.au.

Connection Alerts – Account connection issues

Updated 17 June 2021, 9:00am

SiteDate of issueLatest update
Afterpay1/06/2021The connection to Afterpay is currently unavailable due to technical issues with our connection to this site.
We are working on fixing our connection process and expect to have this resolved soon.
We will contact all customers once this issue is resolved.
Woolworths Employee Share Plans27/05/2021The connection to Sunsuper is currently unavailable due to Link Market Services blocking our connection process.
We are working with our service provider to contact Link Market Services to help get the connection back up and running.
Please contact our support team at support@moneybrilliant.com.au for more information and how you can help.
La Trobe Financial Investments – Direct21/05/2021Our connection process is currently unavailable due to changes made to the La Trobe Financial site.
We are working on fixing our connection process to incorporate these changes and expect to have this done soon.
We will refresh and update all customer’s accounts once this issue is resolved.
SunSuper14/04/2021The connection to Sunsuper is currently being blocked by a google re-captcha introduced to the institution’s online account login process. We are currently unable to connect or update customers’ Sunsuper accounts
Please contact our support team at support@moneybrilliant.com.au for more information on how you can help by contacting Sunsuper.
Legal Super9/04/2021The connection to Sunsuper is currently unavailable due to Legal Super blocking our connection process.
We are working with our service provider to contact Legal Super to help get the connection back up and running.
Please contact our support team at support@moneybrilliant.com.au for more information and how you can help.