Service Status

Connection Alerts – Account connection issues

Updated 23 July 2021, 9:00am

SiteDate of issueLatest update
NAB Internet28/06/2021Due to changes made to the NAB website, a high proportion of account refreshes are timing-out before the account and transaction data is retrieved. NAB have been contacted to help with this issue and we are hopeful this engagement should fix this issue very soon.

In the meantime, we will regularly refresh customers’ NAB accounts. We expect this process should regularly update most NAB accounts with the latest account and transaction data.

We also suggest customers refresh their NAB accounts each time they are in MoneyBrilliant. While some refresh attempts may fail, a similar number of refreshes are updating accounts with current account and transaction data.
ANZ20/07/2021Connections to ANZ are experiencing a high number of failures. Some customers may experience connection issues when refreshing or connecting their accounts. We are working on fixing these issues and expect to have this done soon.
We will refresh and update all customer’s accounts once this issue is resolved.
UniSuper18/07/2021We are currently experiencing issues with the multifactor authentication on this site. We are working on fixing this and should have it fixed soon.
We will update all customers once the process has been fixed.
Bankwest13/07/2021Connections to Bankwest are experiencing a high number of failures due to changes made to the Bankwest internet banking site. Some customers may experience connection issues when refreshing or connecting their accounts. We are working on fixing these issues and expect this to be resolved soon.
We will refresh and update all customer’s accounts once this issue is resolved.
Hesta Super Fund13/07/2021Our connection process is currently unavailable due to changes made to the Hesta Super site.
We are working on fixing our connection process to incorporate these changes and expect to have this done in the next few days.
We will provide further updates on this issue shortly.
AustralianSuper3/07/2021Our connection process to AustralianSuper is experiencing technical issues. Some customers may experience connection issues when refreshing or connecting their accounts. We are working on fixing this issue expect to have this resolved soon.
We will provide further updates shortly.
Hostplus10/07/2021The connection to Hostplus is currently unavailable due to the site blocking our connection process.
We are working with our service provider to help get the connection back up and running.
Please contact our support team at support@moneybrilliant.com.au for more information and how you can help.
Afterpay1/06/2021The connection to Afterpay is currently unavailable due to Afterpay blocking our connection process.
We are working with our service provider to contact Afterpay to help get the connection back up and running.
Please contact our support team at support@moneybrilliant.com.au for more information and how you can help.
Woolworths Employee Share Plans27/05/2021The connection to Woolworths Employee Share Plans is currently unavailable due to Link Market Services blocking our connection process.
We are working with our service provider to contact Link Market Services to help get the connection back up and running.
Please contact our support team at support@moneybrilliant.com.au for more information and how you can help.
La Trobe Financial Investments – Direct21/05/2021Our connection process is currently unavailable due to changes made to the La Trobe Financial site.
We are working on fixing our connection process to incorporate these changes and expect to have this done soon.
We will refresh and update all customer’s accounts once this issue is resolved.
Legal Super9/04/2021The connection to Sunsuper is currently unavailable due to Legal Super blocking our connection process.
We are working with our service provider to contact Legal Super to help get the connection back up and running.
Please contact our support team at support@moneybrilliant.com.au for more information and how you can help.