Service Status

Connection Alerts – Account connection issues – Updated 7/04/2021, 9:00am

SiteDate of issueLatest update
IOOF Portfolio Online2/04/2021The connection to IOOF Portfolio Online is currently unavailable due to changes made to the institution’s online account. We are working on updating our connection process for these changes and expect to have this completed soon.
We will update all customer’s accounts once this issue is resolved.
Military Super26/02/2021The connection to Military Superannuation is currently unavailable due to technical issues with our connection to this site. We are working on fixing our connection process and expect to have this resolved soon.
We will update all customer’s accounts once this issue is resolved.
Stake8/02/2021We have made progress on the connection to Stake accounts. Customers can update their account balances after refreshing their accounts.
We are still working on some technical issues with the connection process when retrieving other data available from the site. So customers will still experience errors when they refresh their account.
But we expect to have these resolved shortly.
WA Super1/12/2020The connection to WA Super is currently unavailable due to technical issues caused by changes made to their site.
We are working on fixing our connection process to incorporate these changes and expect to have this done soon.
We will refresh and update all customer’s accounts once this issue is resolved.